John and Sarah Hastings Survey
1. Overall, how was your experience working with Wentworth Builders?
Consistently More
More than Expected
As Expected
Less than Expected
Were your communications with us handled satisfactorily?
Consistently More
More than Expected
As Expected
Less than Expected
Was your project completed in a timely & satisfactory manner?
Consistently More
More than Expected
As Expected
Less than Expected
2. How responsive was our company when you had questions or concerns?
Consistently More
More than Expected
As Expected
Less than Expected
How likely are you to recommend us to people you know?
Extremely Likely
Very Likely
Moderately Likely
Not Likely
Did the project team listen, learn, and then execute solutions to overcome challenges?
Consistently More
More than Expected
As Expected
Less than Expected
Would you do business with Wentworth Builders again?
Yes
No
Other
What do you think we did really well?
• Handled Architect’s transition very well
• Kept our vision in mind and were alert and flexible to serve that goal
• Great communication and very organized
• Kept construction site clean and organized
What can we do to be even better?
• Trees could have been better protected early in the project
What was your deciding factor in selecting Wentworth Builders?
• Architect’s recommendation
• Face to face meeting
• Seeing previous projects on website and during site visits
How did you hear about Wentworth Builders?
• From Architect
Additional comments or improvements:
• We are extremely pleased with the finished house and looking forward to spending many years in our new home. Thank you for making this project as if it were your home.
3. Comments