Geoff and Betsy Keenan Survey

1. Overall, how was your experience working with Wentworth Builders?

Consistently More
More than Expected
As Expected
Less than Expected

Were your communications with us handled satisfactorily?

Consistently More
More than Expected
As Expected
Less than Expected

Was your project completed in a timely & satisfactory manner?

Consistently More
More than Expected
As Expected
Less than Expected

2. How responsive was our company when you had questions or concerns?

Consistently More
More than Expected
As Expected
Less than Expected

How likely are you to recommend us to people you know?

Extremely Likely
Very Likely
Moderately Likely
Not Likely

Did the project team listen, learn, and then execute solutions to overcome challenges?

Consistently More
More than Expected
As Expected
Less than Expected

Would you do business with Wentworth Builders again?

Yes
No
Other

3. Comments

What do you think we did really well?

Its a long list. If I had to pick one, it would be "attention to (every) detail."

What can we do to be even better?

N/A

What was your deciding factor in selecting Wentworth Builders?

SK made it very clear in our first conversation that he wanted to build this house for us.

How did you hear about Wentworth Builders?

Random encounter with Paul Mooradian, who said "You have to talk to my buddy Scott Kennard."

Additional comments or improvements:

When I describe our experience to other people who have been through a building project, I can tell they don't believe me when I say that over the course of a full your we never had one difficult moment, but it is the truth!
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My son Trent, who is 29 and buying and rehabbing houses in Cincinnati has just arrived. He has been in Australia visiting his brother on his first vacation in years and this is why he has not been here yet. He has walked this house in and out. It was dark and he was still outside with a flashlight. And he is in awe. When we told him we were going to tear down and be in at the end of June, he was very concerned. He is young in the game, but he sees something incredible. Tomorrow, he will walk the house in and out, which is what I would imagine you also would do for your parents. But, he is not looking for something wrong, but learning from your craftsmanship. Once again I thank you.